Collection and Use of Personal Information

To operate our website effectively and manage your account, we collect personal data from you. For users, this information may include, but is not limited to, your name, email address, credit or debit card number, postal code, address, and phone number.

Depending on the documents you create with our service, we may also collect additional personal information. This may include names of individuals with whom you have personal or business relationships, financial details, and account numbers with banks, financial institutions, merchants, and vendors.

We use this information to:

• Fulfill your order
• Send you an order confirmation
• Assess the needs of your business to determine suitable products
• Respond to customer service requests
• Send you a newsletter
• Send you marketing communications
• Respond to your questions and concerns
• Improve our website and marketing efforts
• Conduct research and analysis

Additionally, we gather electronic and web browsing information to enhance our services and your experience.

Unsubscribe Newsletter

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@ugdsolution.com.

How we protect your personal information

When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. In order to make a purchase from us, you must use our third party credit processing vendor to finalize and pay for your order. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@ugdsolution.com

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy policy.

Contact Information

We welcomes your questions and comments about our privacy policy by emailing us at:
UGD Solution
Nandan, Nagar, Belgharia, Kolkata 700083
Email: support@ugdsolution.com

Terms and Conditions

• A. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
• B. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name www.ugdsolution.com, including the related mobile site and mobile application (hereinafter referred to as “Platform”).
• C. The Platform is owned by UGD Solution, a company incorporated under the Companies Act, 1956 with its registered office at BHUTA, Daspur, Paschim Medinipur, (hereinafter referred to as "Platform Owner", “we”, “us”, “our”).
• D. Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
• E. For the purpose of these Terms of Use, wherever the context so requires "you", “your” or "user" shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
• F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
• G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:

• I. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
• II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on thiswebsite or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
• IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
• V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
• VI. You agree to pay us the charges associated with availing the Services.
• VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
• VIII. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.
• IX. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
• X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
• XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less
• XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
• XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
• XIV. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in kolkata
• XV. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Refund Policy

We pride ourselves on delivering exceptional services tailored to your needs. As such, we do not offer refunds once a service is purchased. However, your satisfaction is our priority. If you engage with any issues, please contact our customer service within 24 hours of receiving the product. We are committed to reviewing your concerns promptly and making a decision that ensures the highest level of service quality.

However, understand that we work in your best interest and put in our best effort to provide genuinely profitable results. We aim to make your life simpler and your business more profitable.

** UGD Solution reserves the right to change the above refund and cancellation policy at any given point without any prior notice.